# Kyan Health - Extended Documentation

The living Employee Assistance Program (EAP) that combines AI-powered guidance, professional counselling, and comprehensive work-life services to deliver measurable mental health outcomes for enterprises.

## Table of Contents

- [Company Overview](#company-overview)
- [Platform Features](#platform-features)
- [Solutions by Department](#solutions-by-department)
- [Industry-Specific Solutions](#industry-specific-solutions)
- [Customer Success Stories](#customer-success-stories)
- [Resources & Content](#resources--content)
- [Technology & Security](#technology--security)
- [Implementation & Integration](#implementation--integration)
- [Pricing & ROI](#pricing--roi)
- [Contact & Support](#contact--support)

## Company Overview

### Mission & Vision

Kyan Health is transforming workplace mental health by building the first "living EAP" - an Employee Assistance Programme that adapts to each employee's needs in real-time. We believe that mental health support should be accessible, personalized, and effective.

### Company Statistics

- **Founded:** Enterprise mental health technology company
- **Global Reach:** Operating across 50+ countries
- **Enterprise Clients:** 150+ leading organizations
- **Users:** 3+ million employees served
- **Languages:** Support in 50+ languages
- **Counselor Network:** Global network of licensed professionals

### Key Performance Metrics

- **Utilization Rate:** >10x higher than traditional EAPs (industry average: 3-5%, Kyan: 30-50%+)
- **Satisfaction Score:** 98% user satisfaction rate
- **ROI:** +8X return on investment across all customers
- **Engagement:** Users consistently rate the platform 4.8/5 stars
- **Time to First Support:** <24 hours average

### Trusted By

Leading global enterprises including:

- Hitachi Energy (Energy & Industrial)
- On Running (Sports & Fashion)
- Stada (Pharmaceuticals)
- Hochland (FMCG)
- FIFA (Sports)
- Major insurance and financial services companies

## Platform Features

### For Employees: Comprehensive Support System

#### 1. AI Companion - KAI (Kyan AI)

**What it is:** An intelligent AI companion that guides employees to the right support within the Kyan Health platform.

**Key Features:**

- Natural language conversation interface
- Safe, evidence-based guidance
- Available 24/7 in multiple languages
- Seamlessly connects to human professionals when needed
- Privacy-first design with GDPR compliance
- Crisis detection and immediate escalation

**Use Cases:**

- Initial assessment and triage
- Navigating platform resources
- Ongoing check-ins and support
- Connecting to appropriate services

[Learn More](https://www.kyanhealth.com/ai-companion)

**AI Use Case Videos:**

- [Preventing Burnout with AI](https://www.kyanhealth.com/video/ai-for-hr-burnout-support)
- [Supporting ADHD at Work](https://www.kyanhealth.com/video/ai-support-for-adhd-at-work)
- [Managing Change and Uncertainty](https://www.kyanhealth.com/video/ai-for-change-and-uncertainty)
- [Handling Team Conflict](https://www.kyanhealth.com/video/ai-for-team-conflict-employee-support)
- [Processing Negative Feedback](https://www.kyanhealth.com/video/ai-for-negative-feedback-support)

#### 2. Professional Counseling Services

**What it is:** Access to a global network of licensed psychologists, therapists, and mental health professionals.

**Features:**

- Video, phone, and chat sessions
- Matching algorithm pairs employees with right counselor
- Licensed professionals across multiple specializations
- Available in 50+ languages
- Flexible scheduling (24/7 availability)
- Continuity of care with same counselor

**Specializations Include:**

- Anxiety and stress management
- Depression and mood disorders
- Work-related stress and burnout
- Relationship issues
- Life transitions and change management
- Trauma and PTSD
- Family and parenting challenges
- Career development and workplace issues

[Learn More](https://www.kyanhealth.com/professional-counselling)

#### 3. Professional Coaching

**What it is:** Certified coaches supporting personal development, performance, and growth.

**Coaching Areas:**

- Leadership development
- Career transitions
- Performance enhancement
- Work-life balance
- Executive coaching
- Team dynamics
- Goal setting and achievement
- Confidence building

[Learn More](https://www.kyanhealth.com/professional-counselling)

#### 4. Self-Care Resources

**What it is:** Over 1,000 hours of evidence-based digital content available 24/7.

**Content Library Includes:**

- Guided meditations (3-30 minutes)
- Mindfulness exercises
- Cognitive Behavioral Therapy (CBT) techniques
- Stress reduction exercises
- Sleep improvement programs
- Breathing exercises
- Progressive muscle relaxation
- Courses on mental health topics
- Psychoeducation materials
- Resilience-building programs

**Content Categories:**

- Stress and anxiety management
- Depression and mood
- Sleep and rest
- Relationships and communication
- Work performance
- Physical health and wellness
- Mindfulness and meditation

[Learn More](https://www.kyanhealth.com/for-employees)

#### 5. Emergency Helpline Support

**What it is:** Automated crisis detection with immediate connection to trusted global helplines.

**Features:**

- 24/7 availability worldwide
- Automatic crisis detection in AI conversations
- Immediate escalation protocols
- Connection to local emergency services
- Multi-language support
- Follow-up care coordination

**Coverage:** Global helpline network covering 100+ countries

[Learn More](https://www.kyanhealth.com/for-employees)

#### 6. Work-Life Services

##### Childcare Support

- Finding childcare providers
- Parenting resources and guidance
- School selection assistance
- Special needs support
- Childcare cost guidance

##### Financial Support & Guidance

- Personal budgeting assistance
- Debt management strategies
- Financial planning resources
- Investment guidance
- Retirement planning support
- Financial stress counseling

##### Eldercare Support

- Finding eldercare facilities
- Care coordination
- Medicare/insurance navigation
- Legal documentation support
- Caregiver stress management
- Adult dependent support

##### Legal Guidance

- Family law consultations
- Employment law questions
- Estate planning basics
- Tenant/landlord issues
- Consumer protection
- Legal document review
- Referrals to specialized attorneys

##### Mediation Services

- Workplace conflict resolution
- Family mediation
- Communication improvement
- Conflict management strategies
- Negotiation support

[Learn More](https://www.kyanhealth.com/for-employees)

#### 7. Wellbeing Snapshot

**What it is:** A comprehensive, ongoing assessment of employee wellbeing with personalized recommendations.

**Features:**

- Regular wellbeing assessments
- Personalized insights and trends
- Actionable recommendations
- Progress tracking over time
- Areas measured: mental health, stress levels, work satisfaction, life balance
- Private and confidential (not shared with employer)

[Learn More](https://www.kyanhealth.com/for-employees)

### For Companies: Management & Analytics Platform

#### 1. Launch Hub

**What it is:** AI-enhanced tools to launch and manage your EAP program with minimal effort.

**Features:**

- Automated onboarding workflows
- Customizable communication templates
- Multi-channel launch campaigns (email, intranet, posters, etc.)
- AI-powered engagement recommendations
- Launch timeline management
- Best practice guidance
- White-label options

**Typical Launch Timeline:** 2-4 weeks from contract to full deployment

[Learn More](https://www.kyanhealth.com/for-companies)

#### 2. Employee Engagement Tools

**What it is:** Built-in features designed to drive program awareness and adoption.

**Features:**

- Engagement campaigns
- Push notifications
- In-app messaging
- Manager toolkits
- Wellbeing champions program
- Mental health awareness content
- Seasonal campaigns
- Event support (Mental Health Awareness Month, etc.)

[Learn More](https://www.kyanhealth.com/for-companies)

#### 3. Wellbeing Analytics Dashboard

**What it is:** GDPR-compliant analytics and reporting to measure program impact.

**Metrics Tracked:**

- Utilization rates (overall and by service type)
- Engagement trends over time
- Service usage patterns
- Satisfaction scores
- Risk indicators (aggregated, anonymous)
- ROI calculations
- Cost per employee
- Productivity impact estimates

**Privacy & Compliance:**

- Fully GDPR compliant
- Aggregated data only (no individual identification)
- Customizable privacy thresholds
- Secure data handling
- Regular privacy audits

**Reporting Options:**

- Real-time dashboard access
- Monthly summary reports
- Quarterly business reviews
- Annual impact reports
- Custom reports on request

[Learn More](https://www.kyanhealth.com/for-companies)

#### 4. Tailored Guidance & Account Management

**What it is:** Dedicated support to optimize your program and address organizational needs.

**Includes:**

- Dedicated account manager
- Regular strategic reviews
- Custom recommendations
- Trend analysis and insights
- Crisis response support
- Executive briefings
- Program optimization consulting

[Learn More](https://www.kyanhealth.com/for-companies)

#### 5. Kyan Academy

**What it is:** Workshops, e-learning, and leadership training to embed wellbeing into workplace culture.

**Offerings:**

- Leadership mental health training
- Manager training on supporting employee wellbeing
- Psychological safety workshops
- Burnout prevention training
- Mental health first aid
- Resilience building programs
- Team wellbeing sessions
- Custom workshops for specific challenges

**Formats:**

- In-person workshops
- Virtual training sessions
- E-learning modules
- Train-the-trainer programs
- Executive briefings

[Learn More - Contact sales](https://www.kyanhealth.com/contact)

## Solutions by Department

### For Human Resources

#### Burnout Prevention

**The Challenge:** Burnout costs organizations billions in lost productivity, increased turnover, and healthcare costs. Traditional EAPs catch problems too late.

**Kyan's Solution:**

- Early detection through wellbeing assessments
- Proactive AI-guided interventions
- Immediate access to professional support
- Evidence-based self-care resources
- Manager training and support
- Organizational insights to address root causes

**Outcomes:**

- Reduced burnout rates
- Lower turnover
- Improved employee engagement
- Better workplace culture
- Measurable ROI

[Learn More](https://www.kyanhealth.com/burnout-prevention)

#### Absenteeism Prevention

**The Challenge:** Mental health-related absences are a leading cause of sick leave, costing organizations significantly.

**Kyan's Solution:**

- Early intervention support
- Return-to-work planning
- Ongoing support during recovery
- Manager guidance on accommodation
- Preventive mental health resources
- Analytics to identify trends

**Outcomes:**

- Reduced sick leave days
- Faster return to work
- Lower replacement costs
- Improved productivity
- Better employee retention

[Learn More](https://www.kyanhealth.com/absenteeism)

#### Presenteeism Prevention

**The Challenge:** Employees at work but not fully productive due to mental health issues - often more costly than absenteeism.

**Kyan's Solution:**

- Early symptom detection
- Accessible daily support
- Performance-focused interventions
- Workplace accommodation guidance
- Manager training
- Productivity tracking

**Outcomes:**

- Improved workplace productivity
- Better quality of work
- Enhanced employee wellbeing
- Reduced long-term health costs

[Learn More](https://www.kyanhealth.com/presenteeism)

### For Health & Safety Departments

#### EAP for the AI Age

**The Challenge:** Traditional EAPs have low utilization (3-5%), high costs, and limited impact.

**Why Traditional EAPs Fail:**

- Difficult to access (phone trees, long wait times)
- Limited awareness and stigma
- One-size-fits-all approach
- No ongoing support
- Poor user experience
- Lack of integration with modern work

**Kyan's Modern Approach:**

- AI-powered triage and guidance
- Instant access 24/7
- Personalized care pathways
- Seamless digital experience
- Integrated support ecosystem
- Continuous engagement
- 10x higher utilization

[Learn More](https://www.kyanhealth.com/employee-assistance-program-vs-kyan-health)

#### EAP Audit Service

**What it is:** Comprehensive evaluation of your current EAP's effectiveness.

**What's Included:**

- Utilization analysis
- Cost-benefit assessment
- Employee satisfaction survey
- Service quality review
- Competitive benchmarking
- Gap analysis
- Improvement recommendations
- ROI comparison with Kyan

**Typical Findings:**

- 80-95% of employees never use traditional EAPs
- High cost per utilization
- Limited awareness
- Poor digital experience
- Inadequate crisis support

[Learn More](https://www.kyanhealth.com/eap-audit)

## Industry-Specific Solutions

### Insurance & Finance

**Unique Challenges:**

- High-stress environment
- Regulatory pressures
- Long working hours
- Performance pressure
- Market volatility impact

**Kyan's Approach:**

- Stress and anxiety management
- Financial wellness (for employees)
- Work-life balance support
- Executive coaching
- Team resilience building
- Crisis support during market events

[Learn More](https://www.kyanhealth.com/insurance)

### Pharmaceuticals

**Case Study: Stada**

**Challenges Addressed:**

- Research and development stress
- Regulatory compliance pressure
- Complex organizational structure
- Global workforce coordination
- Scientific career challenges

**Results with Kyan:**

- High employee engagement
- Proactive mental health culture
- Reduced stress-related absences
- Improved team collaboration

[Learn More](https://www.kyanhealth.com/customer-stories/stada)

### Energy & Industrial

**Case Study: Hitachi Energy**

**Challenges Addressed:**

- Safety-critical environment
- Shift work and irregular hours
- Physical and mental demands
- Global operations
- Technical stress

**Results with Kyan:**

- End-to-end wellbeing support
- Integration with safety programs
- Improved workforce resilience
- Better work-life integration

[Learn More](https://www.kyanhealth.com/customer-stories/hitachi-energy)

### Sports & Fashion

**Case Study: On Running**

**Challenges Addressed:**

- Fast-paced environment
- Creative pressure
- Performance expectations
- Retail workforce support
- Seasonal stress

**Results with Kyan:**

- $1.3M in productivity gains
- Reduced presenteeism
- Improved employee wellbeing
- Strong company culture
- High program utilization

[Learn More](https://www.kyanhealth.com/customer-stories/on-running)

### FMCG (Fast-Moving Consumer Goods)

**Case Study: Hochland**

**Challenges Addressed:**

- Production environment stress
- Multi-shift operations
- Diverse workforce
- Quality and safety pressures
- Supply chain stress

**Results with Kyan:**

- Comprehensive workforce support
- Improved safety outcomes
- Better team dynamics
- Reduced turnover

[Learn More](https://www.kyanhealth.com/customer-stories/hochland)

## Customer Success Stories

### Hitachi Energy: Leading the Future of Wellbeing

**Company Profile:** Global energy technology leader with thousands of employees worldwide.

**Challenge:** Needed a comprehensive wellbeing solution that could support both organizational and individual needs across a global, diverse workforce.

**Solution:** Implemented Kyan Health as their global EAP provider.

**Quote:** "Kyan is the only provider that supports both organizational and individual needs end-to-end."

**Results:**

- Unified global wellbeing strategy
- High employee engagement
- Broken down mental health stigma
- Integrated with existing safety and health programs
- Scalable across all regions

[Full Story](https://www.kyanhealth.com/customer-stories/hitachi-energy)

### On Running: Unlocking $1.3M in Productivity Gains

**Company Profile:** Swiss sports equipment company known for innovative running shoes and athletic wear.

**Challenge:** Presenteeism was impacting productivity and employee wellbeing despite having some benefits in place.

**Solution:** Implemented Kyan Health to provide comprehensive mental health and wellbeing support.

**Quote:** "We felt more than clients—Kyan truly cared about our mental health." - Yana Romlein, Wellbeing Programme Lead

**Results:**

- $1.3M in measured productivity gains
- Significant reduction in presenteeism
- Improved employee satisfaction
- Strong program utilization
- Positive company culture impact

[Full Story](https://www.kyanhealth.com/customer-stories/on-running)

### Stada: Building a Preventive Care Culture

**Company Profile:** International pharmaceutical company with operations across Europe.

**Challenge:** Needed to foster a proactive approach to mental health and support employees in a high-pressure pharmaceutical environment.

**Solution:** Partnered with Kyan Health to create a comprehensive mental health program.

**Quote:** "Kyan fosters a proactive approach to mental health with resources that help maintain healthy habits." - Simone Berger, CPO

**Results:**

- Shift from reactive to preventive care
- Strong employee engagement
- Reduced stress-related health issues
- Improved workplace culture
- Better resource utilization

[Full Story](https://www.kyanhealth.com/customer-stories/stada)

### Hochland: FMCG Wellbeing Transformation

**Company Profile:** Leading FMCG company specializing in dairy products.

**Challenge:** Supporting a diverse workforce across production, retail, and office environments with varying mental health needs.

**Solution:** Deployed Kyan Health across all employee groups.

**Results:**

- Comprehensive workforce coverage
- Improved safety outcomes
- Better retention rates
- Enhanced team dynamics
- Accessible support for all employee types

[Full Story](https://www.kyanhealth.com/customer-stories/hochland)

[Explore more success stories](https://www.kyanhealth.com/customer-stories)

## Resources & Content

### White Papers & Guides

#### EAP Risk Management

**Title:** Mental Health in Workplace Risk Management

**What's Covered:**

- Legal and regulatory obligations
- Duty of care responsibilities
- Risk assessment frameworks
- Crisis management protocols
- Preventive strategies
- Case studies and best practices

**Who Should Read:** Health & Safety Officers, Risk Managers, Legal Teams, HR Directors

[Download](https://www.kyanhealth.com/ebook-mental-health-workplace-risk-management)

#### EAP Cost Management

**Title:** Measuring EAP ROI and Total Cost of Care

**What's Covered:**

- True cost of traditional EAPs
- Hidden costs (low utilization, administrative burden)
- ROI calculation methodologies
- Cost-benefit analysis frameworks
- Benchmarking data
- Business case templates

**Who Should Read:** CFOs, HR Directors, Benefits Managers, Procurement

[Download](https://www.kyanhealth.com/ebook-eap-cost-measurement)

#### EAP Roll-Out Playbook

**Title:** How to Successfully Launch Your Modern EAP

**What's Covered:**

- Pre-launch planning checklist
- Communication strategies
- Launch timeline and milestones
- Engagement tactics
- Manager training approaches
- Measuring success
- Troubleshooting common issues

**Who Should Read:** HR Teams, Internal Communications, Wellbeing Leads

[Download](https://www.kyanhealth.com/playbook-eap-roll-out)

#### Burnout & Psychological Safety

**Title:** Creating Psychological Safety to Prevent Burnout

**What's Covered:**

- Understanding burnout vs stress
- The role of psychological safety
- Organizational risk factors
- Prevention strategies
- Leadership approaches
- Building resilient teams
- Recovery protocols

**Who Should Read:** Leaders, Managers, HR, Organizational Development

[Download](https://www.kyanhealth.com/ebook-burnout-psychological-safety)

### Blog Articles

#### Why Employees Don't Use Your EAP (And the One Thing That Actually Works)

**Key Points:**

- Traditional EAP barriers (stigma, access, awareness)
- The 3-5% utilization problem
- Why digital-first approaches work
- The role of AI in improving access
- Case studies of successful programs

[Read](https://www.kyanhealth.com/post/why-employees-don-t-use-your-eap-and-the-one-thing-that-actually-works)

#### What is EAP Utilization Rate? A Complete Guide

**Key Points:**

- How to calculate utilization rate
- Industry benchmarks
- Factors affecting utilization
- How to improve your rates
- What good utilization looks like

[Read](https://www.kyanhealth.com/post/what-is-eap-utilization-rate-a-complete-guide-to-calculation-and-interpretation)

#### EAP Reporting Privacy: What Employers Can Actually See in 2026

**Key Points:**

- GDPR and privacy requirements
- What employers can and cannot see
- Aggregated vs individual data
- Building employee trust
- Best practices for transparent reporting

[Read](https://www.kyanhealth.com/post/eap-reporting-privacy-what-employers-can-actually-see-in-2026)

[Browse all articles](https://www.kyanhealth.com/blog)

### Video Content

#### Employee Voices (Real User Stories)

- [Overcoming Anxiety](https://www.kyanhealth.com/video/user-stories-before-after-mental-health-journey) - Real employee shares their journey with anxiety and how Kyan Health helped
- [Breaking Stigmas](https://www.kyanhealth.com/video/user-stories-mental-health-barriers-kyan) - Addressing mental health barriers in the workplace
- [Career Transition Support](https://www.kyanhealth.com/video/user-stories-everyday-impact-kyan-health) - How Kyan helped during a major career change
- [Building Self-Awareness](https://www.kyanhealth.com/video/user-stories-mark-mental-health-transformation) - Personal growth journey with Kyan's support
- [Self-Healing Journey](https://www.kyanhealth.com/video/user-stories-michal-letting-go-healing-journey) - Letting go and healing with professional support

[All Employee Stories](https://www.kyanhealth.com/mindstreams)

#### AI Use Cases for HR

- [Preventing Burnout with AI](https://www.kyanhealth.com/video/ai-for-hr-burnout-support) - How KAI helps employees recognize and address burnout early
- [Supporting ADHD at Work](https://www.kyanhealth.com/video/ai-support-for-adhd-at-work) - AI-guided support for neurodiverse employees
- [Managing Change and Uncertainty](https://www.kyanhealth.com/video/ai-for-change-and-uncertainty) - AI assistance during organizational transitions
- [Handling Team Conflict](https://www.kyanhealth.com/video/ai-for-team-conflict-employee-support) - Using AI to navigate workplace interpersonal challenges
- [Processing Negative Feedback](https://www.kyanhealth.com/video/ai-for-negative-feedback-support) - AI support for difficult workplace conversations

### Events & Webinars

#### 2025 Corporate Wellbeing Summit

**About:** Annual gathering of HR leaders, wellbeing professionals, and industry experts to discuss the future of workplace mental health.

**Topics Typically Covered:**

- Latest research in workplace wellbeing
- Technology in mental health
- Building psychological safety
- Measuring wellbeing ROI
- Case studies from leading companies
- Future trends and predictions

[Learn More](https://www.kyanhealth.com/2025-corporate-wellbeing-summit)

### Podcasts & External Media

#### Anxious Achiever Podcast

Kyan Health featured on the Anxious Achiever podcast discussing modern approaches to workplace mental health.

- [Listen on Kyan Health](https://www.kyanhealth.com/podcast-anxious-achiever)
- [Listen on Spotify](https://open.spotify.com/episode/7MkznGQ86rJIV4jnRXidDO)

## Technology & Security

### Security & Compliance

**Certifications & Standards:**

- GDPR Compliant (Europe)
- HIPAA considerations (US)
- ISO 27001 (Information Security)
- SOC 2 Type II
- Regular third-party security audits

**Data Protection:**

- End-to-end encryption
- Secure data storage
- Regular security updates
- Penetration testing
- 24/7 security monitoring
- Incident response protocols

**Privacy Features:**

- Anonymous usage option
- No individual data shared with employers
- Aggregated reporting only
- User-controlled data sharing
- Right to erasure (GDPR)
- Transparent privacy policies

[Trust Center](https://trust.kyanhealth.com/)

### Platform Technology

**Architecture:**

- Cloud-based SaaS platform
- 99.9% uptime guarantee
- Scalable infrastructure
- Multi-region deployment
- Disaster recovery systems

**Integration Capabilities:**

- SSO (Single Sign-On) support
- HRIS integration (Workday, SAP, etc.)
- API access for custom integrations
- Benefits platform connections
- Calendar integrations
- Communication tool plugins

**Accessibility:**

- WCAG 2.1 AA compliant
- Screen reader compatible
- Multi-device support (iOS, Android, Web)
- Offline functionality for key features
- Low-bandwidth optimization

### AI Technology

**KAI (Kyan AI) Technology:**

- Natural Language Processing (NLP)
- Machine learning models trained on evidence-based therapy
- Continuous learning and improvement
- Safety protocols and escalation
- Human oversight and review
- Bias monitoring and mitigation

**Safety Features:**

- Crisis detection algorithms
- Automatic escalation protocols
- Human professional oversight
- Regular model audits
- Ethical AI principles
- Transparent AI interactions

## Implementation & Integration

### Onboarding Process

**Timeline:** Typical implementation takes 2-4 weeks

#### Phase 1: Planning (Week 1)

- Kick-off meeting
- Requirements gathering
- Integration planning
- Communication strategy
- Customization decisions

#### Phase 2: Setup (Week 2)

- Platform configuration
- SSO integration
- User data import
- Branding customization
- Admin training

#### Phase 3: Launch (Week 3-4)

- Soft launch with pilot group
- Communication rollout
- Employee onboarding
- Manager briefings
- Go-live support

#### Phase 4: Optimization (Ongoing)

- Usage monitoring
- Engagement campaigns
- Feedback collection
- Continuous improvement

### Integration Options

**HRIS Systems:**

- Workday
- SAP SuccessFactors
- Oracle HCM
- ADP
- BambooHR
- And more

**SSO Providers:**

- Okta
- Azure AD
- Google Workspace
- OneLogin
- Auth0

**Communication Tools:**

- Microsoft Teams
- Slack
- Email systems
- Intranet platforms

### Support Services

**Implementation Support:**

- Dedicated implementation manager
- Technical integration support
- Communication templates
- Launch materials (posters, emails, videos)
- Manager toolkits
- Train-the-trainer sessions

**Ongoing Support:**

- Dedicated account manager
- 24/7 technical support
- Regular business reviews
- Usage analytics and insights
- Optimization recommendations
- Crisis support

## Pricing & ROI

### Investment Framework

**Pricing Model:** Per-employee-per-month (PEPM) subscription

**Factors Affecting Price:**

- Company size
- Geographic coverage
- Service level (standard vs premium)
- Integration requirements
- Additional services (Academy, custom workshops)

**What's Included:**

- Unlimited employee access
- All platform features
- AI Companion (KAI)
- Professional counseling sessions (limit varies by plan)
- Work-life services
- Self-care resources
- Management dashboard
- Implementation support
- Ongoing account management

[Contact for Quote](https://www.kyanhealth.com/contact)

### ROI Calculation

**Direct Cost Savings:**

- Reduced absenteeism
- Lower turnover and replacement costs
- Decreased health insurance claims
- Reduced disability claims
- Lower workers compensation

**Productivity Gains:**

- Reduced presenteeism
- Improved focus and engagement
- Better team collaboration
- Fewer conflicts and disruptions
- Enhanced decision-making

**Typical ROI:** 8:1 (Every $1 spent returns $8 in benefits)

**Case Example - On Running:** $1.3M in measured productivity gains

**ROI Resources:**

- ROI calculator available upon request
- Business case template
- Industry benchmarking data
- Cost-benefit analysis support

[Download Cost Guide](https://www.kyanhealth.com/ebook-eap-cost-measurement)

## Contact & Support

### Sales & Partnerships

**Get in Touch:**

- Website: [https://www.kyanhealth.com/contact](https://www.kyanhealth.com/contact)
- Sales Contact Form: Available at link above
- General Inquiries: Available through contact page

**What to Expect:**

- Initial consultation call (30 minutes)
- Needs assessment and demo
- Custom proposal and pricing
- Contract and implementation planning
- Launch within 2-4 weeks

### Customer Support

**For Existing Customers:**

- Email: support@kyanhealth.com
- In-app support chat
- Account manager direct line
- Emergency hotline for crises

**Support Hours:**

- Technical support: 24/7
- Account management: Business hours in your timezone
- Crisis support: 24/7 global coverage

**Response Times:**

- Critical issues: <1 hour
- High priority: <4 hours
- Standard: <24 hours

### For Counselors & Professionals

**Join Our Network:** Kyan Health is always looking for qualified mental health professionals to join our global network.

**Requirements:**

- Licensed mental health professional
- Relevant experience and specializations
- Fluency in one or more of our supported languages
- Comfort with digital/video therapy
- Commitment to evidence-based practice

**Benefits:**

- Flexible scheduling
- Competitive compensation
- Professional development
- Global client base
- Technical and administrative support

[Apply](https://www.kyanhealth.com/for-counsellors)

### Corporate Information

**Legal & Policies:**

- [Imprint](https://www.kyanhealth.com/imprint)
- [Privacy Policy](https://www.kyanhealth.com/privacy-policy)
- [Terms and Conditions](https://www.kyanhealth.com/terms-conditions)

**Social Media:**

- [LinkedIn](https://www.linkedin.com/company/kyan-health/)
- [Spotify (Podcast)](https://open.spotify.com/episode/7MkznGQ86rJIV4jnRXidDO)
- [Reddit](https://www.reddit.com/user/KyanHealth/)
- [YouTube](https://www.youtube.com/@kyanhealth/videos)
- [G2 Reviews](https://www.g2.com/products/kyan-health/reviews)

## Frequently Asked Questions

### General Questions

**Q: What makes Kyan Health different from traditional EAPs?**

A: Kyan combines AI-powered guidance with professional support in one seamless platform, achieving 10x higher utilization than traditional EAPs. We focus on proactive, continuous support rather than reactive crisis intervention.

**Q: How quickly can we implement Kyan Health?**

A: Most organizations launch within 2-4 weeks from contract signing. This includes integration, customization, and employee communications.

**Q: What languages do you support?**

A: Kyan Health is available in 50+ languages, with both platform interface translation and multilingual counselor support.

**Q: Is Kyan Health GDPR compliant?**

A: Yes, we are fully GDPR compliant with strict data protection measures. Employers only receive aggregated, anonymized data.

**Q: How do you measure ROI?**

A: We track utilization, satisfaction, and work with you to measure impact on absenteeism, turnover, and productivity. Average ROI is 8:1 across customers.

### For HR & Benefits Teams

**Q: How does pricing work?**

A: We charge per-employee-per-month (PEPM) based on company size and selected service level. Contact us for a custom quote.

**Q: What data do employers have access to?**

A: Employers receive only aggregated, anonymized data showing overall utilization, satisfaction scores, and trends. Individual employee information is never shared without explicit consent.

**Q: Can we integrate Kyan with our existing HRIS?**

A: Yes, we integrate with major HRIS platforms including Workday, SAP, Oracle, ADP, and others. We also support SSO for seamless access.

**Q: What happens if an employee is in crisis?**

A: Our AI system detects crisis situations and immediately escalates to human professionals and local emergency services. We have 24/7 crisis support globally.

**Q: How do you ensure counselor quality?**

A: All counselors are licensed professionals in their jurisdictions, undergo our vetting process, and receive ongoing training. We monitor session quality and gather user feedback.

**Q: Can we customize the platform for our organization?**

A: Yes, we offer white-labeling, custom branding, tailored content, and organization-specific resources. Your account manager will guide customization options.

### For Employees

**Q: Is my information confidential?**

A: Absolutely. Your conversations and data are completely confidential. Your employer only sees aggregated statistics, never individual information.

**Q: How quickly can I get support?**

A: AI support is instant 24/7. For counseling, most employees get appointments within 24-48 hours, often sooner depending on urgency and location.

**Q: Do I need to use my real name?**

A: You can use the platform anonymously if you prefer. However, using your real name allows for better continuity of care with counselors.

**Q: Is there a limit to how much I can use the platform?**

A: Self-care resources and AI support are unlimited. Counseling sessions have a limit that varies by your employer's plan (typically 6-12 sessions per year), with options for more if needed.

**Q: Can my family members use Kyan Health?**

A: This depends on your employer's plan. Many plans include family member access. Check with your HR team or in the app.

**Q: What if I don't feel comfortable with my assigned counselor?**

A: You can request a different counselor at any time, no questions asked. We want you to feel comfortable and supported.

**Q: Is the AI safe and private?**

A: Yes, KAI (our AI companion) follows strict safety protocols, is GDPR compliant, and your conversations remain confidential. It's designed to guide you safely and escalate to humans when appropriate.

### Technical Questions

**Q: What devices can I use Kyan Health on?**

A: Kyan Health works on iOS, Android, and web browsers. You can seamlessly switch between devices.

**Q: Do I need a strong internet connection?**

A: For video counseling, yes. For chat, messaging, and self-care resources, the platform works on lower bandwidth. Some features work offline.

**Q: How do I access the platform?**

A: Your employer provides a unique link or you can download the app from the App Store or Google Play. Most organizations use SSO for easy access.

**Q: Is the platform accessible for users with disabilities?**

A: Yes, we follow WCAG 2.1 AA accessibility standards, including screen reader support and other accessibility features.

## Comparison with Competitors

### Kyan Health vs Spring Health

**Key Differences:**

- Kyan offers AI-powered triage and guidance as standard
- More comprehensive work-life services (legal, financial, eldercare)
- 50+ language support vs limited languages
- Stronger European presence and GDPR focus
- More affordable for mid-size companies

**When to Choose Kyan:** Global companies, European headquarters, comprehensive EAP needs, focus on utilization

[Learn More](https://www.kyanhealth.com/compare/kyan-health-vs-spring-health)

### Kyan Health vs Unmind

**Key Differences:**

- Kyan includes licensed counseling as standard (Unmind focuses on self-care)
- AI companion for personalized guidance
- More comprehensive work-life services
- Full EAP vs wellbeing platform
- Crisis support and emergency helpline

**When to Choose Kyan:** Need full EAP with professional counseling, comprehensive support, crisis management

[Learn More](https://www.kyanhealth.com/compare/kyan-health-vs-unmind)

### Kyan Health vs Lyra Health

**Key Differences:**

- More affordable per-employee pricing
- Easier implementation (2-4 weeks vs 8-12 weeks)
- AI-powered navigation and triage
- Stronger international coverage
- More flexible service models

**When to Choose Kyan:** Faster implementation needed, international workforce, budget-conscious

[Learn More](https://www.kyanhealth.com/compare/kyan-health-vs-lyra-health)

### Kyan Health vs Open Up

**Key Differences:**

- More comprehensive platform (full EAP vs therapy-focused)
- AI companion technology
- Work-life services included
- Better enterprise features
- More robust analytics

**When to Choose Kyan:** Need complete EAP solution, larger organizations, more services beyond therapy

[Learn More](https://www.kyanhealth.com/compare/kyan-health-vs-open-up)

### Kyan Health vs Telus Health

**Key Differences:**

- More modern, user-friendly interface
- AI-powered features
- Higher utilization rates
- Better digital experience
- More innovative approach

**When to Choose Kyan:** Want modern platform, emphasis on user experience, tech-forward company culture

[Learn More](https://www.kyanhealth.com/compare/kyan-health-vs-telus-health)

### Kyan Health vs Modern Health

**Key Differences:**

- More accessible pricing
- Stronger European presence
- More comprehensive work-life services
- Better crisis support
- Different AI approach (guidance vs coaching)

**When to Choose Kyan:** European operations, need comprehensive EAP, crisis support priority

[Learn More](https://www.kyanhealth.com/compare/kyan-health-vs-modern-health)

## Product Roadmap & Innovation

### Current Focus Areas

**AI Enhancement:**

- Advanced personalization algorithms
- Improved crisis detection
- Multilingual NLP improvements
- Predictive wellbeing analytics

**Platform Features:**

- Enhanced manager tools
- Team wellbeing features
- Expanded self-care library
- Mobile app improvements

**Global Expansion:**

- Additional language support
- Regional counselor networks
- Local compliance features
- Cultural customization

**Integration:**

- Additional HRIS connectors
- Benefits platform partnerships
- Wellness device integration
- Calendar and productivity tools

## Research & Evidence Base

### Clinical Approach

**Evidence-Based Methods:**

- Cognitive Behavioral Therapy (CBT)
- Acceptance and Commitment Therapy (ACT)
- Mindfulness-Based Stress Reduction (MBSR)
- Solution-Focused Brief Therapy
- Psychodynamic approaches
- Trauma-informed care

**Measurement & Outcomes:**

- Standardized assessment tools (PHQ-9, GAD-7, etc.)
- Regular progress tracking
- Outcome measurement
- Continuous improvement based on data

### Academic & Industry Partnerships

Kyan Health collaborates with:

- Academic research institutions
- Workplace wellbeing researchers
- Mental health organizations
- Industry associations
- Standards bodies

## Testimonials & Reviews

### G2 Reviews

**Overall Rating:** 4.8/5 stars

**Recent Reviews:**

- "Plenty of good ideas and important analyses, all in small chunks." - Roman B., Product Owner Enterprise
- "Excellent platform for help with mental health at work." - Samantha S., Product Owner Enterprise
- "One of the best platforms for mental support" - Antonio V., Risk Manager Enterprise

[View All Reviews](https://www.g2.com/products/kyan-health/reviews)

### Customer Quotes

**On Running (Yana Romlein, Wellbeing Programme Lead):**
"We felt more than clients—Kyan truly cared about our mental health."

**Hitachi Energy:**
"Kyan is the only provider that supports both organizational and individual needs end-to-end."

**Stada (Simone Berger, CPO):**
"Kyan fosters a proactive approach to mental health with resources that help maintain healthy habits."

## Glossary of Terms

**EAP (Employee Assistance Program):** A workplace benefit providing confidential support for personal and work-related issues affecting employee wellbeing and performance.

**Utilization Rate:** The percentage of eligible employees who use the EAP service in a given period. Industry average is 3-5%; Kyan achieves 30-50%+.

**Presenteeism:** When employees are physically at work but not fully productive due to health issues, particularly mental health challenges.

**Absenteeism:** Employee absence from work, often due to illness or personal issues.

**Burnout:** A state of physical, emotional, and mental exhaustion caused by prolonged workplace stress.

**Psychological Safety:** A workplace environment where employees feel safe to take risks, speak up, and be vulnerable without fear of negative consequences.

**GDPR (General Data Protection Regulation):** European privacy law governing personal data protection and privacy.

**PEPM (Per Employee Per Month):** Common pricing model for employee benefits and SaaS HR tools.

**SSO (Single Sign-On):** Authentication method allowing users to access multiple applications with one set of credentials.

**CBT (Cognitive Behavioral Therapy):** Evidence-based therapy focusing on changing negative thought patterns and behaviors.

**ROI (Return on Investment):** Measure of financial benefit received relative to cost invested.

## Getting Started

### For Companies Evaluating Kyan Health

#### Step 1: Initial Research

- Review this documentation
- Explore customer stories
- Check out comparison pages
- Download relevant white papers

#### Step 2: Book a Demo

- Contact sales: [https://www.kyanhealth.com/contact](https://www.kyanhealth.com/contact)
- 30-minute consultation call
- Live platform demonstration
- Q&A session

#### Step 3: Needs Assessment

- Current EAP evaluation (optional audit)
- Requirements gathering
- Custom proposal development
- Pricing discussion

#### Step 4: Decision & Contract

- Stakeholder review
- Contract negotiation
- Implementation planning
- Kick-off scheduling

#### Step 5: Implementation

- 2-4 week launch process
- Integration and setup
- Communication rollout
- Go-live and support

### For Employees

#### Step 1: Access Platform

- Get access link from HR
- Download app or access web platform
- Create account (with or without real name)

#### Step 2: Explore Options

- Complete wellbeing snapshot
- Browse self-care resources
- Chat with KAI (AI companion)
- Review available services

#### Step 3: Get Support

- Book counseling session if needed
- Access work-life services
- Use self-care resources
- Check in regularly

#### Step 4: Ongoing Support

- Regular wellbeing assessments
- Continue sessions as needed
- Explore new resources
- Track your progress

## Updates & Changelog

This documentation represents the Kyan Health platform as of February 2026. For the most current information, visit [www.kyanhealth.com](https://www.kyanhealth.com).

**Recent Platform Updates:**

- Enhanced AI companion capabilities
- Expanded language support
- New manager dashboard features
- Additional integration options
- Improved mobile app experience

## Additional Resources

### External Recognition

- Featured on Anxious Achiever podcast
- G2 Leader in Mental Health category
- Industry awards and recognition
- Academic research partnerships
- Media coverage and press releases

### Industry Insights

Kyan Health regularly publishes thought leadership on:

- Future of workplace mental health
- EAP evolution and trends
- AI in mental health
- Measuring wellbeing ROI
- Building psychological safety
- Burnout prevention strategies
- Global wellbeing approaches

### Community & Events

- Annual Corporate Wellbeing Summit
- Monthly webinars for HR professionals
- Quarterly research publications
- Online community for wellbeing leaders
- Partner ecosystem

## Conclusion

Kyan Health represents the next generation of employee mental health support—combining the accessibility and intelligence of AI with the depth and expertise of licensed professionals, all delivered through an intuitive, comprehensive platform.

With 150+ enterprise customers, 3+ million users, and proven outcomes including 10x utilization rates and 8x ROI, Kyan Health is transforming how organizations support employee wellbeing globally.

### Ready to learn more?

- **Visit:** [https://www.kyanhealth.com](https://www.kyanhealth.com)
- **Contact Sales:** [https://www.kyanhealth.com/contact](https://www.kyanhealth.com/contact)
- **Download Resources:** White papers and guides available throughout this document
- **Follow Us:** LinkedIn, YouTube, and other social channels

**For Technical Documentation:** [https://trust.kyanhealth.com/](https://trust.kyanhealth.com/)

**For Support:** support@kyanhealth.com

**For Counselor Applications:** [https://www.kyanhealth.com/for-counsellors](https://www.kyanhealth.com/for-counsellors)

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**Last Updated:** February 2026  
**Document Version:** 1.0  
**For questions about this documentation:** support@kyanhealth.com